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You've exceeded the maximum number of attempts. Please try again in 30 minutes. ELI-1025
I can log onto my Watch Spectrum TV app as well as your web site. Why would the authentication break when I try to log onto Gotham Sports app? I'm lucky if I can gain access about 50% of the time. What good is TVE if you can't log in?
And before you ask… I never tried to log on prior to the FIRST attempt when this failure message appeared. I don't want to cast from my phone to my TV. And this wouldn't be as much of an issue Spectrum simply released an Android TV app!
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Hey Satch… I guess I should have stated the obvious rather than have you cut and paste that above. Yes, of course I have the requisite package and Gotham Sports is included in what I'm entitled.
#2 I also tried this on a desktop computer and tried to log onto with the same credentials as when I log onto Spectrum.net. It's not just the app… it's the authentication process between Gotham and Spectrum. As the SPECTRUM dialog is what's failing, I focused on SPECTRUM as the one who can solve it.
#3 - I was able to use Verizon FiOS credentials from a relative's account with absolutely no problem whatsoever.
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Hey @jasondean ,
Thank you for bringing this to our attention. I am sorry to hear that you are experiencing an issue when attempting to login to our Spectrum TV app and we are more than happy to assist. Having said that, I was able to access your account using the information you provided during registration, and I am not showing any related issues in our system at this time. The error code ELI-1025 you are receiving, indicates that the associated username to the account is temporarily locked due to many failed attempts at logging in. This lock will typically lift after about 15 minutes. Once lifted, we strongly encourage you to select the forgot password option and reset your password. If the account locks again, the elapsed time will increase by 15 minutes. Please let us know if further assistance is needed. We are here for you 24/7.
@Satch, Thank you so much for sharing that information. We truly appreciate you!
We are unable to assist with the access to third party streaming apps. Should anyone require assistance with logging in, we encourage them to reach out to the network directly for assistance.
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Service is in Brooklyn, NY 11209. As I've stated, I don't have the same issues when using other provider credentials but my experience with Spectrum and Gotham is probably about the 30% you indicated. The problem is that I'm successful when it's not "urgent" (not specifically trying to watch a game) but can't get in when the game has started.
I was able to successfully log in right now (8:36 am on a Sunday). I can understand if there's a brute force attempt to login with my account but there's no information available to indicate where these failed attempts are located. It's even more frustrating when I'm actually at the service address and simply trying to watch a secondary game on a non-TV device (Android TV, PC, tablet, etc.). You know the IP address and the infrastructure it's tied to. It should be easier to identify a legitimate account. The funny thing is the error message doesn't indicate "Bad password" so I'll assume the credentials are valid. If that's the case, this is exactly why MFA/2FA should fix the situation. How about something like my e-mail provider has a page where I can view all my logins and determine if there's an issue?
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having this same exact issue with Spectum login for Gotham Sports Apple TV app. Has persisted all season long when trying to watch Rangers and Knicks games.
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🔗 ↳ "[…] We are available for support from 2pm to 11pm EST Monday thru Friday and 12pm to 12am EST Saturday and Sunday. […]"
🔗
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Been having the same problem for weeks. I've waited and re-entered credentials. Worked before via the gotham app and online and now i just get the error
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Hi, I'm having this exact same issue, I've contacted Gotham and they gave me the runaround about how it's on the spectrum sign in page and not an issue on their end, and now they're just telling me to do standard troubleshooting, sign out of everything, disconnect everything, and try signing in again. This wouldn't be nearly as bad of an issue if they didn't force you to verify every time you sign into the app.
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Hi @Ryanemaloney, @David G, @mcwillster, welcome to our community!
It definitely looks like something is going on, with so many having the same problem. Will you all please confirm if you've tried changing your password? Are you able to sign in to other TV networks using your Spectrum login? What types of devices are you using (PC, Phone, Tablet, Roku, Xumo, etc?)1 -
Yeah I've changed my password and other apps have no problems whatsoever, just gotham. I've tried on Fire TV, Android, and on my laptop and all of them have the same issue
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Satch, the error message is specifically a Spectrum dialog and has nothing to do with Gotham. I can log onto Gotham without issues but when I try to authenticate my provider (Spectrum), I run into the issue.
I would see this as a Spectrum failure but realistically both sides should be working to correct the issue without having customers having to put as much effort in a resolution. Is this an authentication API issue? Is it something ridiculous like an expired certificate? (I've seen this happen…)
Can anyone confirm they successfully logged into Gotham with Spectrum credentials?
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- Apparently not peculiar to Spectrum.
- Can't find any assertions of Gotham Sports support dis-owning the issue.
- Whether piracy mitigation overkill or not, it does sound like it's pretty much all Gotham Sports's bag.
🔗 https://www.reddit.com/r/GothamSports/comments/1hf8baq/why_does_your_app_suck_on_appletv/
🔗 https://www.reddit.com/r/devils/comments/1pr3b6y/yet_another_game_i_cant_watch_because_gotham/
↳ 🔗 https://www.reddit.com/r/devils/comments/1pr3b6y/comment/nv7pes0/ : "[…] Ultimately I had to log out of Gotham completely and the re log in. And then Reconnect to Fios. Annoying but it solved the problem for me. […]"
🔗https://www.reddit.com/r/rangers/comments/1nmhry7/does_the_gotham_sports_app_work_for_you_on_any/
↳ 🔗 https://www.reddit.com/r/rangers/comments/1nmhry7/comment/nnss49t/ : "I had luck by going into Apple TV device settings, I found my fios login credentials tied somehow in the device settings itself. I can't find the exact steps right now but search through the Apple TV device settings, look for some sort of tv service link, unlink your FiOS account from there. Then try again. You might have to reset/reinstall the app too. […]"
🔗 https://www.reddit.com/r/NYKnicks/comments/1pq78vp/wtf_is_up_with_the_gotham_sports_app/
↳ 🔗 https://www.reddit.com/r/NYKnicks/comments/1pq78vp/comment/nus7rrx/ : "Was happening to me and I called. They had to reconnect or something, and were able to fix it right away"
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