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Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
Folks, until there is a fix, at bare minimum, everyone should be calling and asking for account credits. Their support reps are aware of the issue. They gave us a $10 credit for the cost of the Cloud…1 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
I spoke with Customer Service today and was told the problem due to Spectrum having signed up many more customers to its cloud DVR than its servers can handle. I was also told that the problem is wor…2 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
Just wanted to add myself to the very long list of people having issues with DVR Cloud services. Same as everyone else with the freezing up can't move forward can't go backward. Sound drops off. blac…1 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
I did what you recommended but it made no difference. It still only recognizes the 4 recordings. Nothing after Sunday night.1 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
@Wjaynes Thank you so much for posting the update. This is more information than anything we’ve received directly from Spectrum. So glad to know they are working on the fix (hopefully, they told you …1 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
According to Spectrum they are currently experiencing an outage with CloudDVR they are working on. They are having issues with it not recording anything, to playback issues. Just a heads up as I neve…1 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
I was just on the line with a rep that knew about the issues. Said they did a system upgrade a week ago now. They thought it was only a tech issue at first ( meaning on our end with equipment) but du…2 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
Just wanted to add myself to the very long list of people having issues with DVR Cloud services. Same as everyone else with the freezing up can't move forward can't go backward. Sound drops off. blac…1 -
Re: Cloud DVR Playback Issues (recordings are freezing) - UPDATED 4/18/24 with a message from Spectrum
@Jaleesa_F… Could Spectrum pause all Cloud DVR fees while they are working on a fix? Maybe Spectrum engineers could reach out to any other streaming platform to learn how to create a successful cloud…1
