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Who do I contact for utility pole removal?
Who do we contact in order to request that old, topped off poles be removed from our yard? We have two old poles where the only lines on them belong to Spectrum. The electric utility has installed ne… (View Post)5 -
Re: Who do I contact for utility pole removal?
Hi and welcome! Great question. In most cases, cable companies, including Spectrum lease or rent use of utility poles and we do not own the poles. Typically, either the local electric or telephone co… (View Post)6 -
Re: Still getting RCD-1007 errors
@dfox Sorry for any issues. Restarting the modem as well as restarting the Roku device usually resolves this issue. If it continues after restarting, please let us know. (View Post)5 -
Still getting RCD-1007 errors
Has there been any progress resolving the RCD-1007 errors on the cloud DVR playback? I’ve had this problem since getting Specttum several months ago, and if anything the problem has actually seems to… (View Post)5 -
My Spectrum App: My Account
You can use the My Spectrum App to view your account information, subscribe to outage notifications, troubleshoot equipment and more. Learn how to get the My Spectrum app. Account Information To view… (View Post)5 -
Can't access My Spectrum App after update to version 10.6 on iPhone - RESOLVED
When I open MySpectrum on my iPhone, after the sign in screen I get a pop up that says there's a new mobile account number and that I can now manage my Mobile service in the MySpectrum app. It also l… (View Post)6 -
Re: Can't access My Spectrum App after update to version 10.6 on iPhone - RESOLVED
Spectrum escalated my issue to the application team. I was very impressed with their responsiveness and continued updates until my problem was solved today. Here's a slightly edited version of what t… (View Post)2 -
Re: Cloud DVR is not recording and not showing recordings- RESOLVED 4/20/22
As of late yesterday (4/20/22), this issue has been resolved. You may need to delete and reintstall the app to refresh your cloudDVR recordings. This post has been closed, if you are still experienci… (View Post)5 -
Cloud DVR is not recording and not showing recordings- RESOLVED 4/20/22
The cloud is not recording or its not showing what is recorded. It is showing what is scheduled and what has been scheduled but is not recording anything. Talked to support but they did not have a so… (View Post)6 -
Re: intermittent internet connection in hot weather
Your upstream path may be a bit noisy. The modem will start stepping up power trying to compensate until it reaches a threshold where it will start rebooting. This is sometimes a byproduct of comprom… (View Post)2
