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Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Best Of
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Compliments to Amsterdam Store Rep Kristen and Lydia !
Best experience I have ever had in the Amsterdam NY store. GREAT customer service and knowledge of product. EXCEPTIONAL ! Maria. (View Post)2 -
How can I block a website?
I am looking to block specific websites from being accessed by anyone who uses our wifi. I'm not sure how to do this. (View Post)5 -
Older iPad (OS 12 or older) is no longer able to use Spectrum App.
This morning I was informed by my wife she can no longer watch spectrum tv on her older ipad. It says she needs an upgraded OS. Her ipad will not upgrade to that OS. The screen says to use an older v… (View Post)6 -
Re: Older iPad (OS 12 or older) is no longer able to use Spectrum App.
Good morning and thanks for the great question. We don't have the ability to make third party equipment obsolete. Apple ( and any other company like that) stops allowing upgrades on devices because t… (View Post)2 -
Re: Why did I receive this message from Spectrum ?
@Semsoom Thanks for the question! I can assure you that this a legitimate message and is part of our proactive maintenance initiative. Through this initiative, we remotely identify potential future i… (View Post)7 -
Why did I receive this message from Spectrum ?
“We found an issue affecting your services while performing routine network maintenance. Schedule an appointment to have a Spectrum technician correct this issue.” Our systems are working perfectly. … (View Post)6 -
Re: My Spectrum internet gets disconnected frequently
@naren901 Hi & welcome! I was able to locate your account with your account information. You are currently a Community Solutions customer, for direct support with your serivces, please call Commu… (View Post)6 -
Re: Can I have 2 active modems on my account ?
Good afternoon and welcome to the Spectrum Community, @allan2462 Great question. Two things... You can only have one active modem on the account at a time. However, you can get your own modem (just m… (View Post)8 -
Can I have 2 active modems on my account ?
I would like to have 2 active modems on my account in case one of them goes down. Is this possible? (View Post)5 -
Re: Why am I receiving unsolicited generalized (non-customer) mail?
Good afternoon and welcome to the Spectrum Community! I apologize for the frustration. We have an easy online form where you can have your address removed from marketing efforts. For the name put &qu… (View Post)7
