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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
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Re: Why does my audio go out of sync on the spectrum app?
1/27/23 @Rick914 wrote: I followed advice from prevous entry to change a setting on AppleTV app; Settings/Video & Audio/Match Content/Range & Frame & Frame Rate. Since the change 2 days a… (View Post)5 -
Re: Why does my audio go out of sync on the spectrum app?
All - Our app team is aware of this issue and working on a fix. Please look for a future update that will address this issue. Unfortunately, there is not a timeframe available. Thanks for your contin… (View Post)5 -
Re: Why does my audio go out of sync on the spectrum app?
@Sinclairebell, @Bomber and others Our app team is aware of this issue and working on a fix. Please look for a future update that will address this issue. Unfortunately, there is not a timeframe avai… (View Post)5 -
Re: Spectrum's Snail Mail Address?
@Satch We do not provide email as a support channel. Is there a reason any of these questions would not be directed here? Our moderators are trained & experienced in all areas, and if we don't ha… (View Post)5 -
Notification's Do Not Clear Out When Read (Previous Bug)
Hi All, I am really happy with this legacy account on the forums, and don't want to change it. But I remember that @James_M pointed out that some legacy accounts have a forum glitch were after you se… (View Post)5 -
Re: Add ION Mystery Channel
Good evening @DoeC and welcome to our Community Forums! Thank you for reaching out to us. I believe I was able to locate your account with your registration information. I am seeing that ION is avail… (View Post)8 -
Update: Readable Voicemail Now Working for Me
Today I left a test voicemail and our Readable Voicemail has started working again and we received the Email Notifications with transcription of the message. It had stopped working around 11/16/2022.… (View Post)5 -
Why does my audio go out of sync on the spectrum app?
For the past few months the audio on the Spectrum App on our Apple TVs (2022- 4K) has been frequently out of sync with the video. I only watch “live TV” on this app. The sound starts out fine when i … (View Post)12 -
How do I pay my bill?
How do I pay my bill? (View Post)5 -
Spectrum TV and Apple HDMI to Lightning connector not working?
Hello, I have spoke to Apple tech support and there is no issue with IOS 16. As they told me the issue is with Spectrum not updating their app to work correctly on the Apple IOS 16 platform with the … (View Post)5
