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Password Change - Use of Special Characters

Benjamin
Benjamin Posts: 1
edited September 2020 in

I just attempted to change the password for my email account.  The instructions provided says the password may contain the following special characters (!@#$_-]*); however, I got an error message saying the password has to be alpha-numeric.  Further attempts using the allowed special characters said the new password contained invalid characters. 

 

Thank you.

Comments

  • James_M
    James_M Posts: 5,476 ✅ Verified Employee Moderator

    @Benjamin, 

     

    Please refer to the following link for Using a Strong Username and Password.  The link includes the following password guidelines:   

     

    Spectrum Password Guidelines

     

    • Must be between 8 and 16 characters long
    • Must include at least one uppercase letter, one lowercase letter and one number
    • Must include at least one of these special characters ! @ # $ _ - ] *
    • Must not be the same as any of your previously used passwords
    • Your password can’t repeat the same character 3 times in a row.
      Example: password111

     

This discussion has been closed.

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