Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

How to Connect to Your Wireless Network

Julia_RJulia_R Posts: 4,670 Lead Mod
edited August 2020 in Internet Tips, Resources & FAQs Feb 03, 2020

How to Connect to Your Wireless Network

Connecting to your wireless network is easy. Follow the steps below to connectcustomize, and optimize your WiFi network.



Connect the Equipment and Activate Your Service


If you need to connect the equipment and activate your service, refer to the step-by-step instructions in your self-installation kit, or select the correct link below:






Helpful Tips


  • If the modem will share the cable wall outlet with a Spectrum Receiver, be sure to use the splitter. See splitter installation instructions at
  • To optimize your WiFi experience, place the WiFi router in a central location, away from household electronics such as baby monitors, microwaves and wireless headsets.
  • Your router has two different bandwidths:
    • 5 GHz is a faster network speed, but has a shorter wireless range.
    • 2.4 GHz has a longer wireless range, but has slower speed.
  • Learn how to customize your WiFi network name and password, including transferring your previous network settings to the new WiFi equipment, at
  • If you install your own modem, we'll check to ensure it meets our specifications during activation. Visit for a list of authorized modems.
  • Visit to learn how to protect your computers with Security Suite.



This discussion has been closed.