why cant i get into my account

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Ramsey129
Ramsey129 Posts: 1 Newcomer
edited January 10 in Internet 2023 Archive

I can't get into my accoount.

Answers

  • Satch
    Satch Posts: 5,333 Contributor
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    Welcome @Ramsey129,

    What specifically is happening? Are you getting an error message? If so, what does it say? How are you logging in to your account? (PC, mobile device, Spectrum app?) Have you deleted cookies and cache? Rebooted your device? Tried a different browser? Rebooted your Internet equipment? Reinstalled the Spectrum app? We need more information on the specifics of the log in problem, and the device(es) you are using, as well as the steps that you have tried in order to assist.

    Satch

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