Why can't I see the available TV channel packages on spectrum.net?

tedwards
tedwards Posts: 1 Newcomer
edited January 19 in Watch TV 2023 Archive

Why do I have to call customer service to find out I have to use spectrum.com and not sign in to be able to see the available TV packages?

Even using the Shop button when signed in to spectrum.net I do not get to shop for TV packages. All I can do is upgrade from there.

And on spectrum.com, it is impossible to compare the lower tier packages to the higher tier ones as far as seeing the available channels you would get for each, side by side.

This is horrible and now I am looking at the best way to just get rid of Spectrum all together.

T-Mobile 5G for internet and hulu live and streaming for TV.

Best Answer

  • Lyn_T
    Lyn_T Posts: 303 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @tedwards and Welcome to Community Forums

    Thank you for reaching out to us about our website. We are always looking for ways to improve our customer experience with our services. I will forward your feedback along. I am seeing that you spoke with our customer service team and if you still have questions please let us know. -Lyn

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