Why did my TV display just a black screen?

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deedleann824
deedleann824 Posts: 108 Contributor
edited January 10 in TV Equipment

During the night, the video froze and there was no sound. The cable box looked okay displaying the time, so there was no hardware upgrade in progress. I changed the channel several times and it just displayed a blank screen, but it did show the channel number and name at the bottom of the screen. I called in the problem and was sent a "corrective signal" which didn't fix the problem. Then a signal was sent to re-boot the box. After that, it was corrected. What might the problem have been?

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  • Ruben_R
    Ruben_R Posts: 80 ✅ Verified Employee Moderator
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    I do apologize for this inconvenience. It might have been a signal issue on the area, that was fixed after the reprovisioning.

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  • deedleann824
    deedleann824 Posts: 108 Contributor
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    Recently I had a problem with my TV. A corrective signal didn't fix the problem, but a hardware re-boot did.

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