Apple TV screensaver interrupts Spectrum DVR Cloud every few minutes

Uws10024
Uws10024 Posts: 4 Spectator
edited January 25 in Cloud DVR

When I am playing back recordings from the Spectrum DVR Cloud, the Apple TV screensaver interrupts the program every few minutes. The screensaver only interrupts during DVR Cloud playback, not with live Spectrum or other apps like Netflix. What can fix this?

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 272 ✅ Verified Employee Moderator

    Hello @Uws10024

    Welcome to Community Forums, we are happy to look into this for you. Have you tried recording playback on a device other than the Apple TV?

  • Uws10024
    Uws10024 Posts: 4 Spectator

    No. I should be able to record using the Spectrum TV app on my Samsung TV. Other devices are irrelevant.

  • Uws10024
    Uws10024 Posts: 4 Spectator

    This only happens with the Spectrum TV app on DVR Cloud playback. It happens every few minutes during playback. It’s very disruptive.

  • Uws10024
    Uws10024 Posts: 4 Spectator

    The problem seems to have stopped. Yay!

This discussion has been closed.