Sporadic outage

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ERW
ERW Posts: 1 Newcomer
edited April 4 in Internet 2023 Archive

My internet and cable service has been going on and off all day. I’ve reset everything and it is still happening. Can you check my services?

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  • Tyleen_Z
    Tyleen_Z Posts: 702 ✅ Verified Employee Moderator
    Answer ✓
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    Hello and welcome to the Spectrum Community!

    I was able to find your account using your login information. I am not seeing any area wide issues or issues with your equipment. When you reset the modem and router did you unplug both of the power cords and the screw in coax cord from the modem for 30 seconds then plug them all back in?

    -Tyleen

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