The single network that auto-toggles 2Ghz and 5Ghz is very frustrating.

GrahamJ Posts: 1 Newcomer
edited February 21 in Connectivity

Setting up smart home devices, or trying to mirror my phone to TV has been problematic since the new “one network that auto-selects 2G or 5G based on device.” Even if the “auto-select” is still in play, why can’t we just easily choose which we band we want manually? Please tell me how to mirror when I cant ensure my devices are in the same bandwidth?

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 393 ✅ Verified Employee Moderator
    Answer ✓

    Hello @GrahamJ

    Welcome to Community Forums! We are happy to assist!

    Some customers may use an app downloaded to a connected device to correct the connection problem. The connected device needs to be connected to the 2.4 GHz network for this to work then we can steer the device.

    • This means that the customer has one hour on the source device (i.e., the mobile phone, tablet…) to steer any selected app (e.g., the Ring app) to the 2.4GHz connection.
    • The app will remain connected on the 2.4GHz network indefinitely. The one hour only applies to the source device. 

This discussion has been closed.