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The single network that auto-toggles 2Ghz and 5Ghz is very frustrating.

GrahamJ
GrahamJ Posts: 1 Newcomer
edited July 10 in Internet 2024 Archive

Setting up smart home devices, or trying to mirror my phone to TV has been problematic since the new “one network that auto-selects 2G or 5G based on device.” Even if the “auto-select” is still in play, why can’t we just easily choose which we band we want manually? Please tell me how to mirror when I cant ensure my devices are in the same bandwidth?

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator
    Answer ✓

    Hello @GrahamJ

    Welcome to Community Forums! We are happy to assist!

    Some customers may use an app downloaded to a connected device to correct the connection problem. The connected device needs to be connected to the 2.4 GHz network for this to work then we can steer the device.

    • This means that the customer has one hour on the source device (i.e., the mobile phone, tablet…) to steer any selected app (e.g., the Ring app) to the 2.4GHz connection.
    • The app will remain connected on the 2.4GHz network indefinitely. The one hour only applies to the source device. 


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