caller id/name no longer appearing on others landlines

chesterkenilworth Posts: 1 Newcomer
edited March 5 in Spectrum Mobile

I just switched from AT&T to Spectrum Mobile almost 2 weeks ago. Ever since the switch my parents no longer see my name on their caller ID just my phone number. I have done nothing new to my phone just switched providers. Parents have Verizon and it is a landline. Does anyone know why this is happening and what I can do to fix it? My parents are elderly and don't pick up the phone for phone numbers only.

Best Answer

  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @chesterkenilworth and Welcome to our Community Forums

    Thank you for reaching out to us about your out bound caller ID on your mobile phone. When you can please make sure the feature is still active on your phone:

    Settings → Phone → Show My Caller ID → activate the feature.

    If this is active you will need to contact us at 1-833-224-6603​​​​​ for further assistance. -Lyn

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