Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Internet not staying connected - just installed

Justbree
Justbree Posts: 1 Newcomer
edited July 10 in Internet 2024 Archive

Just got installed yesterday and internet disconnected. I rebooted and things were fine til 3 this morning. Disconnected again. We need and depend on our service so if it’s not working this is not for us. We have T-Mobile and it’s never disconnected. We will try for a couple more days before we cancel. Wow!

Tagged:

Best Answer

  • William_M
    William_M Posts: 1,309 ✅ Verified Employee Moderator
    edited March 15 Answer ✓

    Hi @Justbree, welcome to our community!

    You definitely shouldn't need to be rebooting so frequently. I recommend making sure the coaxial cable and ethernet cables are all firmly connected. If the issue persists you may want to exchange the equipment at a Spectrum store, or schedule an appointment with a repair technician.

This discussion has been closed.

Categories