Internet not staying connected - just installed

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Justbree
Justbree Posts: 1 Newcomer

Just got installed yesterday and internet disconnected. I rebooted and things were fine til 3 this morning. Disconnected again. We need and depend on our service so if it’s not working this is not for us. We have T-Mobile and it’s never disconnected. We will try for a couple more days before we cancel. Wow!

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  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
    edited March 15 Answer ✓
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    Hi @Justbree, welcome to our community!

    You definitely shouldn't need to be rebooting so frequently. I recommend making sure the coaxial cable and ethernet cables are all firmly connected. If the issue persists you may want to exchange the equipment at a Spectrum store, or schedule an appointment with a repair technician.