changed roadrunner password but it won't work in app (on phone or laptop)

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spribil
spribil Posts: 1 Newcomer
in Email

I changed my password for my email on the "self-care" page--but now that is the only place I cab access my email. Using that password on the app on my laptop says it's not a valid email or password, and I'm clueless how to get it on my phone. I deleted the app on my phone thinking I could then start fresh, but it's not working.

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  • Jaleesa_F
    Jaleesa_F Posts: 364 ✅ Verified Employee Moderator
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    Hello @spribil

    Welcome to our Community forums! I'm sorry to hear that you're unable to access your email after changing the password. Can you go here http://bit.ly/2RocRea and try signing in with the new password that you created?

  • dkraynak44024
    dkraynak44024 Posts: 13 Participant
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    If its the roadrunner.com address,spectrum disabled that account in October. If its the rr.com address that is something different. You can still access your email from that account?

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