changed roadrunner password but it won't work in app (on phone or laptop)

spribil Posts: 1 Newcomer

I changed my password for my email on the "self-care" page--but now that is the only place I cab access my email. Using that password on the app on my laptop says it's not a valid email or password, and I'm clueless how to get it on my phone. I deleted the app on my phone thinking I could then start fresh, but it's not working.


  • Jaleesa_F
    Jaleesa_F Posts: 379 ✅ Verified Employee Moderator

    Hello @spribil

    Welcome to our Community forums! I'm sorry to hear that you're unable to access your email after changing the password. Can you go here and try signing in with the new password that you created?