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first set up

lintonhome
lintonhome Posts: 1 Newcomer
edited July 10 in Internet 2024 Archive

I have a tech coming at my new house for set up. Does the tech need my router on site for this since we need the router at old house for 1 more day?

Best Answer

  • William_M
    William_M Posts: 1,309 ✅ Verified Employee Moderator
    Answer ✓

    Hi @lintonhome, welcome to our community here and thanks for choosing as us your service provider at your new home!

    No router is needed, the technician can still test to make sure the service is working with an ethernet connection straight to the modem.

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