Recording on Xumo

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we can see that shows are being recorded but they are not in ‘My Library’. We did not have this problem until Monday. We can see shows from Sunday.
Also, if I call the support line at Spectrum can they address this issue?

Best Answer

  • James_M
    James_M Posts: 4,770 ✅ Verified Employee Moderator
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    Hi!

    There is a known issue with Cloud DVR recordings. Our engineers are aware of this issue and working on a fix. Unfortunately, there is not an ETA available, but they are working to resolve this issue as quickly as possible.

    Thanks!

Answers

  • Debbie235
    Debbie235 Posts: 5 Spectator
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    why did it work previously? Recording is a major issue for us so this answer is unacceptable.