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Recording on Xumo

Debbie235
Debbie235 Posts: 5 Spectator
edited July 10 in Spectrum TV App 2024 Archive

we can see that shows are being recorded but they are not in ‘My Library’. We did not have this problem until Monday. We can see shows from Sunday.
Also, if I call the support line at Spectrum can they address this issue?

Best Answer

  • James_M
    James_M Posts: 5,132 ✅ Verified Employee Moderator
    Answer ✓

    Hi!

    There is a known issue with Cloud DVR recordings. Our engineers are aware of this issue and working on a fix. Unfortunately, there is not an ETA available, but they are working to resolve this issue as quickly as possible.

    Thanks!

Answers

  • Debbie235
    Debbie235 Posts: 5 Spectator

    why did it work previously? Recording is a major issue for us so this answer is unacceptable.

This discussion has been closed.

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