Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

I can't sign out or get rid of my spam mail on my email account?

Sherry6_
Sherry6_ Posts: 9 Spectator
edited July 10 in Email

Answers

  • James_M
    James_M Posts: 5,133 ✅ Verified Employee Moderator

    Hi & welcome!

    What device(s) are you using? Are you using an email client or accessing directly through Spectrum Webmail?

  • Sherry6_
    Sherry6_ Posts: 9 Spectator

    I'm using my desktop computer. Thx James.

  • James_M
    James_M Posts: 5,133 ✅ Verified Employee Moderator

    Are you using  Spectrum Webmail?

  • Sherry6_
    Sherry6_ Posts: 9 Spectator

    yes, Thx.

  • Renee_T
    Renee_T Posts: 846 ✅ Verified Employee Moderator

    When you try to sign out or delete spam messages, are you getting a specific error message?

  • Sherry6_
    Sherry6_ Posts: 9 Spectator

    it just doesn't go away and leavs a blue circle on the email and I can't sign out! thx.

  • James_M
    James_M Posts: 5,133 ✅ Verified Employee Moderator

    What browser are you using?

  • Sherry6_
    Sherry6_ Posts: 9 Spectator

    firefox.

  • James_M
    James_M Posts: 5,133 ✅ Verified Employee Moderator

    Thanks. Please try clearing the cache and browsing history on the browser. If the issue continues, please try another browser, such as Chrome or Edge.

  • Sherry6_
    Sherry6_ Posts: 9 Spectator

    thx much James - seems ok now. Much appreciation.

This discussion has been closed.

Categories