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I can't sign out or get rid of my spam mail on my email account?

Sherry6_
Sherry6_ Posts: 6 Spectator
edited July 10 in Email

Answers

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    Hi & welcome!

    What device(s) are you using? Are you using an email client or accessing directly through Spectrum Webmail?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator

    I'm using my desktop computer. Thx James.

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    Are you using  Spectrum Webmail?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator

    yes, Thx.

  • Renee_T
    Renee_T Posts: 835 ✅ Verified Employee Moderator

    When you try to sign out or delete spam messages, are you getting a specific error message?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator

    it just doesn't go away and leavs a blue circle on the email and I can't sign out! thx.

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    What browser are you using?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator

    firefox.

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    Thanks. Please try clearing the cache and browsing history on the browser. If the issue continues, please try another browser, such as Chrome or Edge.

  • Sherry6_
    Sherry6_ Posts: 6 Spectator

    thx much James - seems ok now. Much appreciation.

This discussion has been closed.

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