I can't sign out or get rid of my spam mail on my email account?

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Sherry6_
Sherry6_ Posts: 6 Spectator
edited May 8 in Email

Answers

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Hi & welcome!

    What device(s) are you using? Are you using an email client or accessing directly through Spectrum Webmail?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator
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    I'm using my desktop computer. Thx James.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Are you using  Spectrum Webmail?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator
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    yes, Thx.

  • Renee_T
    Renee_T Posts: 689 ✅ Verified Employee Moderator
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    When you try to sign out or delete spam messages, are you getting a specific error message?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator
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    it just doesn't go away and leavs a blue circle on the email and I can't sign out! thx.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    What browser are you using?

  • Sherry6_
    Sherry6_ Posts: 6 Spectator
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    firefox.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Thanks. Please try clearing the cache and browsing history on the browser. If the issue continues, please try another browser, such as Chrome or Edge.

  • Sherry6_
    Sherry6_ Posts: 6 Spectator
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    thx much James - seems ok now. Much appreciation.