"Channel not available please try again later"

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Ligand
Ligand Posts: 2 Spectator

All my music channels say "channel not available please try again later." But music channels work fine from my roku tv when i go to spectrum. Also DVR is very slow and sometimes won't turn on. I have rebooted and restarted equipment but remains the same. Any suggestions?

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  • Lyn_T
    Lyn_T Posts: 466 ✅ Verified Employee Moderator
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    Good evening @Ligand and Welcome to our Community Forums,

    Thank you for reaching out to us about the music channels not working with your box. I am sorry this happening. I was able to locate your account with the registration information. I am not seeing that the box has been recently reset. When you did the reset did you do this by unplugging the box from the power and the cable line for 3-5 minutes. If not, can you please give this a try and let us know if it helps out.

  • Ligand
    Ligand Posts: 2 Spectator
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    Thank you so much Lyn_T. Sorry I took so long to get back to you. Your instructions were perfect and all is well now. Thank you for taking the time to answer.๐Ÿ˜€

  • William_M
    William_M Posts: 1,195 ✅ Verified Employee Moderator
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    Wonderful to see that fixed the problem! Thanks for following up with us.