High Split Converter to use cable card in my TIVO

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aristocat
aristocat Posts: 1 Newcomer

I received an email yesterday about cable card with cease work on 7/19/2024. I've been trying to get ahold of someone to talk about getting the HSC. The number provided in the email tries to sell me Medicare insurance and give me a "free" alert button. What is that about? I never did get to talk with anyone and the website spectrum.net/hsc no longer has the form for requesting a hsc. What am I suppose to do? I'm in Cheyenne, WY and Bluepeak is looking better everyday.

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  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator
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    Hi & welcome!

    To speak with someone from our CableCard department about your options, including HSC, please give us a call at 1-866-532-2598.

    Thanks!

  • aristocat82
    aristocat82 Posts: 2 Newcomer
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    That's the phone number with all the crap!

  • HT_Greenfield
    HT_Greenfield Posts: 795 Contributor
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    I take it that you've been dialing area code 800 instead of the prescribed 866. The prescribed toll-free number is, in fact, routing to Spectrum's CableCard support hot-line as far as i'm concerned.

  • aristocat82
    aristocat82 Posts: 2 Newcomer
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    Mea culpa. You are correct and I apologize.