Why did I receive one new cable card?

So_BZ Posts: 1 Newcomer

Spectrum sent me a letter (and emails) about changes to their service that requires new cables cards. I recently received one new cable card but I'm not sure which of my three cable cards it's supposed to replace. Surely they know that I have three cable cards, so I assume only one needs to be changed. Any way to figure out which one?


  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator

    Hi & welcome!

    Unfortunately, we are limited in our ability to support Cable Cards on this Community. To speak with someone from our CableCard department for direct support, please give us a call at 1-866-532-2598. Thanks!