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WLP-4002 code for Spectrum Live web page

Flyingfish
Flyingfish Posts: 5 Spectator
edited September 9 in watch.spectrum.net

I accessed the website using Edge on a Windows PC, And it suddenly happened that I could not visit any channels. They all show the same message. I'm on my home network, and I can use different devices to visit/watch, even the Edge on different devices. I cleaned cookies, cache, and history. and restart the modem and that particular computer as well.

Non of them works. Any suggetions?

Screenshot 2024-07-31 141138.png

Answers

  • Flyingfish
    Flyingfish Posts: 5 Spectator

    BTW, watching On Demmand is ok, just the Live TV.


    Again, if I use a different browser on the same computer, it's fine. But if I uninstall the Edge and install it again, the issue/code remains the same.

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator

    WLP-4002 is an authentication error. Can you try restarting the modem and let us know if the issue continues?

    Thanks!

  • Flyingfish
    Flyingfish Posts: 5 Spectator

    I restarted the modem. It still doesn't work. Of note, I CAN use another computer or device to visit the live website, but not the computer that suddenly had issues. It happened to my other computer as well. For no reason, it just started showing the 4002 code. Then, I could not use that browser. Is there a way i need to do in the browser setting?

    Thank you!

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator

    Does it happen for all channels or just NBC?

  • Flyingfish
    Flyingfish Posts: 5 Spectator

    For ALL the channels. I restarted everything, and still doesn't work.

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator

    Thanks. There is currently a known issue, recently reported, that is impacted web based services, including streaming Spectrum TV on web based platforms. Engineers are engaged and working to restore services as quickly as possible. We appreciate your patience.

  • Flyingfish
    Flyingfish Posts: 5 Spectator

    Thank you very much, James!

This discussion has been closed.

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