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Unblocking blocked IP on Charter/Spectrum email servers
How can I get the IP from my web page host unblocked from Charter/Spectrum email servers?
I have tried putting the domains into the Safe Senders list on webmail settings and have made at least 5 calls over the last week to Spectrum concerning this issue with no result yet.
Please help!
Comments
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Hi @Fisherman
Will you please clarify if this is a web page or email that is being blocked? Are you getting an error or bounceback message?
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It is email from my web page host that is getting blocked. Yes I get both error and bounceback messages.
The error is AU 1000.
I have tried to correct this on 5 different calls to Spectrum support with no luck so far.0 -
Just curious which SMTP error number is cited before the AUP error code 1000 in the rejection bounceback fault dialog. E.g. 554 or what? In any case, according to the explanation of AUP error code 1000, the subject IP address is temporarily in the cooler. You may be able to get a feel for the cool-off timeout cycle heuristics as time goes by.
I take the generic nature of AUP 1000 to imply a combination of multiple other, more specific AUP faults listed. I furthermore take it that free personal ISP SMTP is bound to be less than ideal for the volumetrics that tend to be the rationale for having an email server in the first place.
🔗 https://www.spectrum.net/support/internet/understanding-email-error-codes
🔗
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554 p-impin002.msg.pkvw.co.charter.net cmsmtp
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