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ILP-9000 error

rocketwine
rocketwine Posts: 2 Spectator
edited November 7 in Spectrum TV App Feedback - Apple Devices and Apple TV

The Spectrum TV app is giving me a ILP-9000 error for ALL CHANNELS when I attempt to connect a external monitor to my iPhone to watch TV. I am using a Apple Lightning to Digital AV Adapter to connect to a InnoView Portable Monitor INVPM406. The same setup works for other video apps (Fox Sports, Prime Video, YouTube, etc) on the same phone. It's just the Spectrum TV app that is not working. I feel like this is being blocked on purpose. Why would that be?

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Comments

  • Katrina_L
    Katrina_L Posts: 33 ✅ Verified Employee Moderator

    Good morning, @rocketwine. Welcome to our community, We are sorry that our app is giving you that error, I would suggest rebooting your modem by unplugging it for 30 seconds and then re launch your app.

  • HT_Greenfield
    HT_Greenfield Posts: 926 Contributor
    edited November 6

    Apps that don't declare support for that getup should not be expected to. Who knows why but i take it that not all distributors support it and, thus, for the ones that don't, their own proprietary apps don't either and, thus, catch-all TV-provider redistribution apps don't either.

    🔗

    https://community.spectrum.net/discussion/comment/189294#Comment_189294

  • rocketwine
    rocketwine Posts: 2 Spectator
    edited November 7

    I understand the point that the apps support multiple licensed feeds. The frustrating part is trying to watch multiple sports channels on a Saturday and having to switch between 5 apps all day long because your TV provider blocks your ability to watch the content you pay to view. If they have issues with licensing, they need to figure out a way to block the specific feed rather than all channels.

  • HT_Greenfield
    HT_Greenfield Posts: 926 Contributor

    Heard that. Not that it's any consolation but, whatever the catch is, i can't find any at-large TV provider redistribution-type apps proactively declared to support that particular get-up. Not even YouTube TV:

    🔗 https://support.google.com/youtubetv/answer/7452153 ↳ Stream or cast YouTube TV to your TV

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