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Spectrum tv app cloud dvr Apple TV blackouts with spinning wheel

E5mi49
E5mi49 Posts: 9 Participant
edited November 19 in Spectrum TV App Feedback - Apple Devices and Apple TV

for the last couple of weeks, I’ve had this problem in which whenever I watch a recorded program the screen will go black and leave a spinning wheel in the timeline underneath the video. It won’t fix itself and will eventually close out the program. I’ll have to go back to the my recordings and attempt to restart where it left off.

please fix the app!

Best Answers

  • Renee_T
    Renee_T Posts: 834 ✅ Verified Employee Moderator
    Answer ✓

    Hello @E5mi49

    Welcome to our community! I'm sorry to hear about the issues with the Cloud DVR. Do you happen to have another device such as a smart phone or computer that you can try to watch the recorded content on to see if it's happening on other devices or if it is limited to just the Apple TV?

  • E5mi49
    E5mi49 Posts: 9 Participant
    edited November 17 Answer ✓

    I’ve tried using the iOS app on my iPhone and airplay it to the tv, and I’m still having problems with recorded programs going black and not being able to get through and finish them.

    Before the November 11th app update, I had no problems playing back my recordings.

    Please fix the app.

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator
    Answer ✓

    @E5mi49

    Is this happening on all recordings? Or certain ones?

  • E5mi49
    E5mi49 Posts: 9 Participant
    Answer ✓

    just about every recording. It happens randomly. It can screw up a few minutes in or after an hour or longer. There is no rhyme or reason to it. Airplaying spectrum tv recordings from iOS seems to work better than the Apple TV app, but it still screws up randomly.

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator
    Answer ✓

    @E5mi49

    That could be indicative of an internet issue, the app works in conjunction with your internet modem. I've checked your modem diagnostics. Although the diagnostics look good, it's been awhile since the modem's been rebooted. Please sign out of the app, reboot the modem then sign back into the app. Let me know if this helps.

  • E5mi49
    E5mi49 Posts: 9 Participant
    Answer ✓

    I deleted and reinstalled the spectrum tv apps on each device after I restarted the modem via the my spectrum app. I’ll check back in if I have any more issues. Thanks for your responsiveness.

  • E5mi49
    E5mi49 Posts: 9 Participant
    edited November 19 Answer ✓

    Yesterday, I followed advice recommending I restart the modem and delete the spectrum tv app on my Apple TV and reinstall it after the restart. I thought it was working, but tonight when I was playing back a recording, the screen went black same as before. I then closed the app, restarted it and played back the recorded program that’d just blacked out and it crashed at the same point during a commercial break.

  • E5mi49
    E5mi49 Posts: 9 Participant
    edited November 19 Answer ✓

    the blackouts seem to happen during commercial breaks rather than during the program itself.

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