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Captions are normally 2 or 3 lines high. What makes them about 20 lines high?

george99
george99 Posts: 1 Newcomer
in TV Equipment

This occurs on the TV with DVR box. Most of the image is blacked out. The problem is not on all channels. The main news channels do not have the problem except for some commercials. In last couple days, the problem started on TCM. When I view that Spectrum channel on my computer, the captions are normal. When I view the program on the other Spectrum box and TV, the captions are normal. I've isolated the problem to the DVR cable box. Is there something in the software that needs an adjustment? Or do the programs (like the big channels) pay more to have normal captions? But that wouldn't explain the normal captions on TCM channel on my computer.

Best Answer

  • Satch
    Satch Posts: 5,714 Contributor
    edited November 20 Answer ✓

    Hi @george99

    Welcome! What is the make and model of your cable box? To find out this information if not sure Google Search, "What guide do I have?, Spectrum" One of the first results is a site where you enter your zip code and you will see all the guides for the boxes in your area?

    Can you provide a screenshot of your captioning on TCM vs, captioning on another channel using the same box for the community to compare? I had an issue with closed captioning on my box where SD channels only cropped off the very tops of text and the lines would run together. HD channels were normal. About two months later, a software update was pushed to the guide and now all captions, regardless of whether or not the channel is in HD or SD are normal.

    Here are two videos about Closed Captioning. The first one shows how to adjust closed captioning settings:

    https://www.spectrum.net/support/tv/spectrum-support-accessibility-closed-caption-and-closed-caption-setting (Closed Captioning Settings) Working with the Settings is the second video on this page. The first video is how to activate closed captionig

    Below is a link for how to report problems with closed captioning, There is a number to call, and a rep will communicate with you about your specific issues:

    https://www.spectrum.net/support/tv/report-closed-caption-issue (Reporting a Closed Captioning issue,)

    Satch

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