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Spectrum Cloud DVR Issue

System
System Posts: 280 Administrator
edited 4:32PM in Cloud DVR
This discussion was created from comments split from: Spectrum Cloud DVR Malfunctioning AGAIN!.

Comments

  • KATcincy
    KATcincy Posts: 2 Newcomer

    I have the same issue as azure57. I have gone through trouble-shooting with Spectrum support and nothing fixes it. I can't watch or any of a lot of recordings (from many channels) on Apple TV, iPad or iPhone. This issue does not occur when I try to watch recordings on a Roku stick. In the past, often I couldn't watch a program until it was finished recording (intermittent problem) and series recordings get deleted, but this is a terrible problem that has pretty started in the last couple of weeks.

    FIX IT! It's clearly a problem with the Spectrum app for Apple devices.

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator

    Good evening @KATcincy

    Thank you for reaching out to us about our Cloud DVR not working with your Apple products. Have you attempted to make sure that your tablet/devices are up to date with all recommended updates. Also, have you attempted to uninstall and reinstall the App yet? -Lyn

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