Visual VM not working on my s24+ ultra

kros1

My samsung s24+ ultra is unable to get visual voicemail. I have tried (force stop, clear cache,clear data and even reset network settings) and notning seems to help. When I get voicemail, i get a notification from the visual vm app saying i have a new vm but when I open the app, there's nothing. If I call my VM I'm able to get all of my VM, but can't access them visualy.

HELPPPP!!!!

Kelly_M

Hello @kros1 and Welcome to the Community Forums!

We're sorry that you're having issues with the Visual voicemail feature. When you open the app for Visual voicemail, do you get any messages? Have you also had a chance to check the settings of it within the Settings > Apps section in case there's a permission missing?

HT_Greenfield

How to set it up:

🔗 https://www.spectrum.net/support/mobile/device-help-tutorials?page=device/samsung/galaxy-s24-ultra/topic/device/visual-voicemail

🔗 https://www.spectrum.net/support/mobile/device-help-tutorials?page=device/samsung/galaxy-s24-plus/topic/device/visual-voicemail