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Missing recorded programs

PDB
PDB Posts: 6 Spectator
in Spectrum TV App Feedback - XUMO

New to Xumo. Several times now, recorded series episodes are missing when attempting playback. No apparent error or msg. Very unreliable and frustrating. Any helpful explanations ?

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Best Answer

  • Edward_T
    Edward_T Posts: 155 ✅ Verified Employee Moderator
    Answer ✓

    Hello @PDB;

    I can understand the frustration of not being able to play a program. The playback of recorded programs can be affected by the quality of the internet. I reviewed the logs of the Spectrum TV app and it did show that you had some quality problems with the internet. I analyzed your modem and it is online with a good cable signal. I logged into the Spectrum router and optimized the network to see if it helps with the streaming you have been having.

    For the missing episodes, can you explain a little more on what is happening?

Answers

  • PDB
    PDB Posts: 6 Spectator

    Thankyou for your response and efforts on our behalf. We get intermittent pixelated video on playback as well. Speed check in main viewing room reads ~850mps. Is this enough?

    We have had two missed recordings. First was on Fox News and a series recording. Previous and later recordings have been OK. Second, recent, was on PBS. Also a series. previous and following shows recorded OK.

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