Lost voicemail account?

PDB

Transfered mobile account to Spectrum weeks ago. Have received voicemails without failure until today. "…asking me to set up account & password?…' What happened?

Jilliana_M

Hello @PDB !

Thank you for bringing this to our attention! I am sorry to hear that your device is prompting you to set up voicemail. To better understand the situation and assist, I just have a few questions for you. When you transferred your account, did you obtain or purchase a new device? In my own experience, phone transfers can sometimes prompt a new voicemail pin setup for a new device.

PDB

Thanks for your response. No. Not a new device. Not aware of any software upgrade at time loss occurred. Using iPhone 15 Pro iOS 18.3.1.

HT_Greenfield

Just curious:

1. Is that an audible prompt from dial-in voicemail or is it a visual prompt from the Voicemail tab in the Phone app?
2. What stopped working? Dial-in voicemail or Visual Voicemail or both?
3. In Phone app settings, do you see a "Change Voicemail Password" setting having no red flags? And if you hit that, does it say "Enter a new voicemail password" without any red flags to suggest no existent password is acknowledged?
4. Have you done this?: 🔗 https://www.spectrum.net/support/mobile/device-help-tutorials?page=device/apple/iphone-15-pro/topic/device/visual-voicemail