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Lost voicemail account?

PDB
PDB Posts: 6 Spectator
in Voicemail

Transfered mobile account to Spectrum weeks ago. Have received voicemails without failure until today. "…asking me to set up account & password?…' What happened?

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Best Answer

  • Jilliana_M
    Jilliana_M Posts: 122 ✅ Verified Employee Moderator
    Answer ✓

    Hello @PDB !

    Thank you for bringing this to our attention! I am sorry to hear that your device is prompting you to set up voicemail. To better understand the situation and assist, I just have a few questions for you. When you transferred your account, did you obtain or purchase a new device? In my own experience, phone transfers can sometimes prompt a new voicemail pin setup for a new device.

Answers

  • PDB
    PDB Posts: 6 Spectator

    Thanks for your response. No. Not a new device. Not aware of any software upgrade at time loss occurred. Using iPhone 15 Pro iOS 18.3.1.

  • HT_Greenfield
    HT_Greenfield Posts: 967 Contributor
    edited February 28

    Just curious:

    1. Is that an audible prompt from dial-in voicemail or is it a visual prompt from the Voicemail tab in the Phone app?
    2. What stopped working? Dial-in voicemail or Visual Voicemail or both?
    3. In Phone app settings, do you see a "Change Voicemail Password" setting having no red flags? And if you hit that, does it say "Enter a new voicemail password" without any red flags to suggest no existent password is acknowledged?
    4. Have you done this?: 🔗 https://www.spectrum.net/support/mobile/device-help-tutorials?page=device/apple/iphone-15-pro/topic/device/visual-voicemail

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