Spectrum Mobile
Spectrum Mobile
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The information you entered, does not match our records
I get this error every time I attempt to set up cellular via the watch app on my iPhone 16 Pro Max. I am running the very latest version of iOS 18.3. I have completely wiped/reset my watch (twice) and it is also running the latest version of WatchOS.
I’ve been trying for two months at this point. My spectrum mobile on the phone works fine, but I cannot get it to work on the watch.
That is basically it. I click setup. I get to the Spectrum login page. I put in the exact credentials I just used to login here. I get the message:
"The info you entered doesn't match our records. Please try again."
There is no way to continue.
I've google this extensively and can't really find many answers I guess, maybe support needs to add the watch id? Or maybe remove the phone and re-add it? No idea why this has been a problem for years as I am seeing posts on Reddit from 2022 with the exact same issue.
Any help would be appreciated.
Best Answer
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Hello! I do apologize for the issues you are having with your Apple Watch. Do you have 2 lines of service on your account to have a cellular line on the watch? If not you would need to add a line of service and pay for the cellular line for the watch separately from the phone line of service.
If you are not trying to use cellular on the watch and are having issues pairing the watch with the phone that is something you would need to reach out to Apple about.
-Tyleen
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