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Unable to sign in on downloaded app

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ITband
ITband Posts: 5 Spectator
in Spectrum TV App Feedback - Android

I downloaded the Spectrum TV app on my tablet. When I open the app and click on sign-in, the screen immediately goes to a purple leaf screen with no access to signing in. App has been uninstalled and reinstalled and the results are the same. The app works fine on my phone and another tablet. How can I sign in on this app?

Best Answers

  • William_M
    William_M Posts: 1,452 ✅ Verified Employee Moderator
    edited June 20 Answer ✓

    Hey @ITband, welcome to our community!

    What is the make, model, and OS version of your tablet? Have you tried rebooting the modem and router? Could you send a screenshot of the purple leaf screen?

  • ITband
    ITband Posts: 5 Spectator
    Answer ✓

    Samsung Galaxy Tab A9

    Model SM-X115

    Software One UI version (Android version)

    Mod

  • ITband
    ITband Posts: 5 Spectator
    edited June 23 Answer ✓

    Modem, router, tablet all rebooted. App is working on other devices.

    20250620_133207.jpg
  • Jaleesa_F
    Jaleesa_F Posts: 620 ✅ Verified Employee Moderator
    Answer ✓

    @ITband

    Are you able to go watch.spectrum.net on the browser?

  • ITband
    ITband Posts: 5 Spectator
    Answer ✓

    I entered the website, the sign-in page appeared, but when I hit it the same purple leaf page appeared with no chance to sign in.

  • William_M
    William_M Posts: 1,452 ✅ Verified Employee Moderator
    Answer ✓

    Can you test this on a network besides your home internet? If the issue persists, I'd recommend factory resetting the tablet.

  • ITband
    ITband Posts: 5 Spectator
    Answer ✓

    I started by doing a reset. Then signed in and downloaded the Spectrum TV app. This time I was able to access the TV app. Thank you for your assistance in getting this to work.

Answers

  • William_M
    William_M Posts: 1,452 ✅ Verified Employee Moderator

    Wonderful! It's my pleasure. Please let us know if you run into any more problems.

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