Spectrum TV App Feedback - Android

Spectrum TV App Feedback - Android

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Unable to sign in on downloaded app

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Posts: 5 Spectator
in Spectrum TV App Feedback - Android

I downloaded the Spectrum TV app on my tablet. When I open the app and click on sign-in, the screen immediately goes to a purple leaf screen with no access to signing in. App has been uninstalled and reinstalled and the results are the same. The app works fine on my phone and another tablet. How can I sign in on this app?

Best Answers

  • Posts: 1,452 ✅ Verified Employee Moderator
    edited June 20 Answer ✓

    Hey @ITband, welcome to our community!

    What is the make, model, and OS version of your tablet? Have you tried rebooting the modem and router? Could you send a screenshot of the purple leaf screen?

  • Posts: 5 Spectator
    Answer ✓

    Samsung Galaxy Tab A9

    Model SM-X115

    Software One UI version (Android version)

    Mod

  • Posts: 5 Spectator
    edited June 23 Answer ✓

    Modem, router, tablet all rebooted. App is working on other devices.

    20250620_133207.jpg
  • Posts: 620 ✅ Verified Employee Moderator
    Answer ✓

    @ITband

    Are you able to go watch.spectrum.net on the browser?

  • Posts: 5 Spectator
    Answer ✓

    I entered the website, the sign-in page appeared, but when I hit it the same purple leaf page appeared with no chance to sign in.

  • Posts: 1,452 ✅ Verified Employee Moderator
    Answer ✓

    Can you test this on a network besides your home internet? If the issue persists, I'd recommend factory resetting the tablet.

  • Posts: 5 Spectator
    Answer ✓

    I started by doing a reset. Then signed in and downloaded the Spectrum TV app. This time I was able to access the TV app. Thank you for your assistance in getting this to work.

Answers

  • Posts: 1,452 ✅ Verified Employee Moderator

    Wonderful! It's my pleasure. Please let us know if you run into any more problems.

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