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WiFi Calling Problems

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Atomx6669
Atomx6669 Posts: 3 Spectator
in Spectrum Mobile

We have the 1gb Internet plan using a Spectrum modem with a new Eero WiFi 7 Pro mesh network. We are all using Apple cell phones, and each one of us experiences dropped calls or extended periods of silence while making calls using Spectrum WiFi calling. We have very poor cell reception at our home. Spectrum says they show no history of fluctuating signal problems. I have reset the network settings on my phone, but it didn't change anything. We had the same problem with the Netgear setup we had prior to getting the Eero system. So, I am hoping to find answers here.

Absent a solution, I am considering installing a cell phone booster, as there is a tower about a mile away from our home. Any recommendations if I choose this option?

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  • Tyleen_Z
    Tyleen_Z Posts: 952 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues you are having with our wifi service. Do you notice any other issues with the wifi other than the wifi calling dropping?

    -Tyleen

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