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Having Trouble Self-Selecting TV Choice Lineup.

Ajai
Ajai Posts: 1 Newcomer
edited September 14 in watch.spectrum.net

I am a new subscriber to TV Choice and was informed that, within the first 30 days, I can change my lineup an unlimited number of times until I find the one that works best for me. However, I’m having trouble doing this myself. I followed the provided instructions, but I keep receiving an error message (see photo). I have called to report the issue, but the agents keep telling me to call in and let them make the changes for me. I find this inconvenient, as I want to try all the channels to see which ones I like and don’t like. How can I get this escalated to technical support so they can fix the issue? Phone support doesn’t seem to understand the problem.

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Best Answer

  • James_M
    James_M Posts: 5,366 ✅ Verified Employee Moderator
    edited August 15 Answer ✓

    Hi & welcome!


    If you subscribed recently, it can take up to 48 hours for our online system to update and allow access to make channel changes.

    Unfortunately, we are unable to assist with this request on this platform. To make changes to your channel lineup, please call us directly at 1-855-70-SPECTRUM (855-707-7328).

    Thanks!

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