Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Issues receiving gmail from roadrunner account

rationalrand
rationalrand Posts: 1 Newcomer
in Email

I am having issues receiving gmail on our roadrunner email. I have people sending me emails from gmail only and they won't come through on my browser, phone, and thunderbird email program. It's strange that this is the only domain that I'm having any problems with. Could someone please help? Thank you.

Best Answer

  • Mo_S
    Mo_S Posts: 337 ✅ Verified Employee Moderator
    Answer ✓

    @rationalrand,

    To confirm, your email account does have an entry in the blocklist covering gmail.com, which would block all email from that domain. You would need to remove that block to allow emails from gmail accounts.

Answers

  • Edward_T
    Edward_T Posts: 375 ✅ Verified Employee Moderator

    Hello @rationalrand;

    Welcome to the Community Forums. I can understand the concern about not receiving gmail email messages. This maybe related to the email filters. You can log into our webmail and access the settings. Go to the filter and blocked senders section to see what filters have been setup. You may have set one up that is for the @gmail.com domain.

Categories