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Email account not accessible

Lawyerhouse
Lawyerhouse Posts: 1 Newcomer
edited December 1 in Email

on 11/22, I lost access to my email. Spectrum said that account and another had been suspended when they made some changes.

The address I have had since the inception and is critical to me. How can I get it back?

Answers

  • Jilliana_M
    Jilliana_M Posts: 226 ✅ Verified Employee Moderator

    Hello @Lawyerhouse!

    Welcome to our community page - we apologize for any inconvenience this issue has caused and would be more than happy to assist! Using the information provided during registration process, I was able to successfully locate the account. I can confirm that your email is restorable. It appears there may have been a security concern and all that is needed is to reset the email password. To do so, please complete the following,

    1. Go to the sign-in page: Navigate to the Spectrum.net homepage and click on the "Sign In" button. 
    2. Find the reset link: On the sign-in screen, select the "Forgot Username or Password?" link, which is located under the main sign-in button. 
    3. Enter your email: Choose the option to reset your password and enter your Spectrum email address when prompted. 
    4. Verify your identity: You may need to confirm you are not a robot and then choose to receive a verification code via text, email, or phone call. 
    5. Enter the verification code: Enter the six-digit code that was sent to you on the next screen. 
    6. Reset your password: Follow the on-screen instructions to create and confirm a new password for your account. 

    Please let us know if further assistance is needed, we are here for you 24/7.

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