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Cloud DVR Playback Issues on Apple TV

MikeIam
MikeIam Posts: 2 Spectator
in Spectrum TV App Feedback - Apple Devices and Apple TV

Dear Spectrum Support,

While watching recorded shows with Cloud DVR on Apple TV, the fast‑forward function consistently fails about halfway through the program. At that point, any attempt to fast‑forward causes the recording to restart from the beginning, making it impossible to finish the show. This issue does not occur on the iPhone app but affects all Apple TVs in my household.

I have already deleted and reinstalled the app with no improvement, so this appears to be an app issue rather than hardware.

This problem makes playback extremely frustrating. For example, during long programs such as NFL games, races, or movies, the inability to resume where I left off forces me to rewatch large portions of content. After repeated attempts, the app always jumps back to the start, which essentially prevents me from using Cloud DVR as intended.

Considering the amount customers pay for Spectrum’s services, this should be a top‑priority issue to fix. I’ve also seen multiple other users report the same problem, which suggests it is widespread and not unique to my setup.

While there are other concerns with Cloud DVR, this is the most significant deficiency I’ve observed. Improving the fast‑forward functionality would greatly enhance the customer experience on the Spectrum TV app.

Please advise on a fix or timeline for resolution.

Thank you,
Michael

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Answers

  • Renee_T
    Renee_T Posts: 949 ✅ Verified Employee Moderator

    Hello @MikeIam

    Welcome to our community! I'm sorry to hear about the issues with the cloud DVR playback. We're not aware of this particular issue on the Apple TV. What version of the TV OS are you running?

  • MikeIam
    MikeIam Posts: 2 Spectator

    Hi Renee,

    Thank you for your prompt response, I am running the latest version of tvOS 26.1 on all of my Apple TVs, so the issue is not related to an outdated operating system. The problem persists consistently, even after I have reinstalled the Spectrum TV app, signed out and back in, powered down the Apple TV, and unplugged it for 60 seconds.

    Could you please confirm whether Spectrum is actively investigating this issue and if there is an expected timeline for a fix? Alternatively, is this the first report you’ve received since the release of tvOS 26.1? Based on threads and user comments, this appears to be a recurring issue.

    At present, the DVR playback experience is significantly impaired, making it difficult to use the service as intended.

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