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Webmail - Marking a message as NOT Spam brings up wrong dialog box

lmonahan
lmonahan Posts: 3 Spectator
in Email

If a legitimate message goes to Junkmail and I select "Mark As —> Not Spam", I get a "Mark As Spam" dialog box. I should be getting a "Mark as NOT Spam" box and it should move the message to my Inbox, not my Spam folder.

I went round and round with Customer Support on this and told them they need to pass this problem on to the web page programmers, but all they had me do was clear my cache, restart the browser, and all the typical responses to problems. None of what they suggested helped. Even trying different browsers didn't help.

This is a problem with the web page programming.

SpectrumMarkAsNotSpam.jpg
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Comments

  • Edward_T
    Edward_T Posts: 398 ✅ Verified Employee Moderator

    Hello @lmonahan;

    I would like to verify some information on your issue with webmail. Are you accessing the site by going directly to webmail.spectrum.net or visiting www.spectrum.net and selecting check email? What browsers w/ version number and device types have you tried accessing the site on? Can you check to see if the option shows on any message in the Spam Folder?

  • HT_Greenfield
    HT_Greenfield Posts: 1,215 Contributor

    In case "Junkmail" represents the de facto spam/junk folder of an IMAP-syncing 3rd-party email client software app, the implication may be that you do have to mark it as spam at that point via the webmail U.I. in order to move it to the de facto server spam/junk folder represented by "Spam" in the webmail U.I. from where you would then hopefully be able to un-spam it per se.

    But i wouldn't. I'd un-spam it where it got the spam treatment in the first place e.g. the 3rd-party email client for hopefully obvious reasons.

    You can always try to map the de facto client app spam/junk folder to that of the server via app settings and see what that does in the by and by but i wouldn't do that either; not if you want to continue to be able to distinguish what's getting the spam treatment by what.

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