twc email address changed??

sarahokon
sarahokon Posts: 2 Novice
in Email

Hello! My grandmother has had the same twc email address for years. It suddenly stopped working in her mail app, as it was no longer taking her user name and password, however neither should have changed. I tried emailing her and it kicked back as undeliverable. I logged into her spectrum account and the email address in question is listed as invalid. Any idea how to get it working again? She is a spectrum customer and has had no disruption to her internet or landline. Thank you!

Comments

  • Renee_T
    Renee_T Posts: 1,133 ✅ Verified Employee Moderator

    Hello @sarahokon

    Welcome to our community! We're happy to look into things for you and your grandmother. Is the account that's associated with your community registration the one that is getting the invalid email address error?

  • sarahokon
    sarahokon Posts: 2 Novice

    Thank you for the reply! It is not but I do have access to it.

  • William_M
    William_M Posts: 1,844 ✅ Verified Employee Moderator

    @sarahokon I show the account associated with your community registration is a new install, it sounds like your grandmother has her own account. I will send you a private message so we can get her account information to look into this.

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