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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Where is my email?

Fluffer1
Fluffer1 Posts: 2 Novice
edited January 29 in Email
Where is the email from xxxx@rochester.rr.com

Comments

  • James_M
    James_M Posts: 5,603 ✅ Verified Employee Moderator

    Are you logging in using the email and password you are trying to access if they are different from the original account credentials?

  • Fluffer1
    Fluffer1 Posts: 2 Novice

    What happened to my hundreds of emails and address list?

  • bootsbonnie
    bootsbonnie Posts: 3 Novice

    I can't access my TWCNY email.today What is wrong

  • bootsbonnie
    bootsbonnie Posts: 3 Novice
  • bootsbonnie
    bootsbonnie Posts: 3 Novice

    I need to find out why i can no longer access my twcny emails. All I get is Spectrum email program. Help

  • Jilliana_M
    Jilliana_M Posts: 300 ✅ Verified Employee Moderator
    edited January 30

    Hello @Fluffer1 & @bootsbonnie!

    Welcome to our community platform! We appreciate you bringing this concern to us and apologize for any inconvenience this has caused. As part of our ongoing efforts to standardize the Webmail experience, all of our customers that are using webmail.spectrum.net to manage Webmail settings and passwords, will now be redirected and able to access their emails via the Spectrum.net login page. You should have received an email communication regarding the change, along with password reset instructions. Once you have reset your password, you will now be able to access the emails via Spectrum.net. I understand this may have caused some frustration and whole heartedly apologize for that.

This discussion has been closed.

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