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Sound not working with on demand tv

N8pompe
N8pompe Posts: 1 Newcomer
in Spectrum TV App Feedback - Apple Devices and Apple TV

I’m having an issue with on-demand tv. Everything will work fine until the 1st commercial break. Once the break ends, there’s no longer any sound. This is happening with multiple episodes and across both the Apple TV app and the iphone app. I have tried deleting and reinstalling the app and the issue remains

Comments

  • Satch
    Satch Posts: 6,270 Contributor
    edited March 2

    Sup?

    Welcome to our community! Some questions:

    1.) When did the issue start?

    2.) Is this only on one network or all On Demand content? If only one network, which one?

    3.) Have you rebooted your modem. and other hardware?

    4.) Have you double-checked to make sure that non-On Demand channels are OK?

    5.) Can you reproduce the problem on other devices such as Online at Spectrum TV.net, a Spectrum cable box, or Xumo Streaming box?

    6.) Does the commercial have sound, or does the sound go out after the commercial ends?

    7.) I assume that the Apple TV and iPhone app are up-to-date. What are the version numbers?

    Satch

  • TunaTurner
    TunaTurner Posts: 1 Newcomer

    I’m having this same issue— any on demand content will have sound for the first segment and first commercial break then be silent thereafter. Have restarted the app and devices as well as deleted then redownloaded the Spectrum app. Issue persists. Live channels do not have sound issues. Tested on Paramount and ABC and issue persists on Paramount only.

  • Mo_S
    Mo_S Posts: 462 ✅ Verified Employee Moderator

    @TunaTurner

    What device are you using with the TV app and what program are you viewing? Testing a program available on the Paramount Network, I wasn't able to duplicate this issue. There was a commercial at the start, the first part of the program, another commercial break, and then it resumed as normal.

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