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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

What happened to my roadrunner account?

mioke
mioke Posts: 2 Novice
in Email

Seems Spectrum just closed my email account down with no notification at all today. I use MS Outlook and have for years. I know for sure it was working this morning but around lunch it stopped working and just errors out. Error messages point that it can't find spectrum server at ip 47.43.26.4 The ping times out.

I find this is a most egregious act and is something that should have everyone up in arms. I have dozens of accounts linked to that email and I am so mad I could just scream. If this is happening to you please ring in with how you resolved it.

Answers

  • mioke
    mioke Posts: 2 Novice

    UPDATE: my second call about my email address got some help. I was told that there were so many calls coming in for that reason she could show me how to get to my webmail using the roadrunner account. I just logged out of the spectrum app and then she removed that email ending in spectrum.net. Next she had me log in using austin.rr.com account and all my emails were there.

    She advised me to give the programmers 24 hours to fix the issues with third party Outlook accounts. Thank you South Carolina for the help!

This discussion has been closed.

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