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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Major Network Upgrade Text Received in New York City

carrotttt
carrotttt Posts: 1 Rookie
in Network Evolution

I received a text about a major network update in New York City, is the upgrade to enable high split starting in New York City? Is there an estimated completion date when high split speeds will be available to users?

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  • James_M
    James_M Posts: 5,629 ✅ Verified Employee Moderator

    Hi & Welcome!

    I do show the upgrade work is for high split which will increase upload to be symmetrical to download. This work typically takes several months to complete and then longer before the symmetrical speeds actually go into effect. There is currently no estimated time, but all areas are anticipated to be completed in 2027. 

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