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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
why have my spectrum emails stopped being sent to my outlook account in my computer ?
I have not received any emails from Spectrum into my Outlook account since August 7. I have been told by Spectrum Customer Service ( probably AI ) that there is an issue regarding Outlook users but there is not estimate when it will be fixed
Going directly to the Spectrum e mail account is not an acceptable alternative because the few e mails that in that file are worthless because when you open them up. it is generally just an array of letters and numbers .
this is serious for me and I am disappointed that no one can say anything other than " there is a problem " and with no estimated time frame for resolution
can anyone out there provide more transparency on this matter?
thank you in advance. Steve
Answers
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Good evening @SDWILSON and Welcome to our Community Forums,
Thank you for reaching out to us about the Outlook Email Client no longer working with our email system. Our engineers are currently engaged in getting this corrected for you. I can understand your concerns and we are working to get this corrected as quickly as possible. Currently the only work around is our Webmail Platform. I am very sorry for any inconvenience this must be causing you. -Lyn
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Hoping this get's fixed SOON. I typically NEVER use Webmail as I used too much of the OUTLOOK functionality when creating and managing emails
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So there really IS a problem. It has been a problem since Friday, August 7. This the 5th day of outage. Please expedite.
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This is a recurring problem and immensely frustrating problem. Spectrum no longer gives new residential Internet customers Spectrum email addresses. If a customer does not already have an existing Spectrum-provided email address, Spectrum will not create one. I doubt this is a priority for them. They don't care that you've been their customer for 20 years and no longer can use the email address you've had the whole time. If you call them, they'll tell you to set up a gmail account.
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email is not replicating for me since august 11th. Hard to address emails/bills when kept in the dark. I use outlook on the PC and iphone. iphone is hit or miss on what it sees.
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It's been a full week now, Aug 7 to Aug 14, and I still can't reconnect my roadrunner email to my Outlook client. I'm dying trying to manage emails through the webmail interface. Poor responsiveness from Spectrum engineers makes it look more and more attractive to spend the energy needed to dump my rr.com email address, and shortly thereafter, my Spectrum internet service. Will somebody from Spectrum PLEASE give an update on when we can expect to resolve this problem. The answer that support gave me a few days ago "we don't know, just keep trying every day to add back your rr account" is wasting time for everyone. Or how about at least agreeing to shoot out an email when you get this fixed so all of your customers won't have to keep wasting their time trying and trying again. Maybe I'll make it a race to see whether i can re-register a new non-roadrunner email address with hundreds of friends and businesses before you can fix your service.
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I agree 100% with RogerD …..we are you customers and we have been left hanging with no expectation provided by Spectrum. please help us . this is impacting out lives .
We pay you to depend on you
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