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Service

Themomof2
Themomof2 Posts: 1 Rookie
in Spectrum Mobile

My spectrum mobile service has become terrible. Many times I have zero service in areas that I never had an issue with before. Does anyone else have this issue?

On top of that I’m being charged for a line they should have been discontinued long ago when a new line was established. That’s not ideal when your service is awful

Answers

  • Tyleen_Z
    Tyleen_Z Posts: 1,118 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues you're having. Service issues can happen from time to time and if the area is congested it can cause services to be slow or non existent as it goes off of cell towers and not a dedicated modem like in home internet service.

    If you notice that only one line of the mobile service is having the issues and not others the issue could be the phone itself. The best option would be to call in to the mobile team at 1-833-224-6603 and they can take a further look at the issues. They would also be able to look into the issue with billing with the additional line as that is not something that can be handled through the community, through chat, or social media.

    -Tyleen

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