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Transferring an old rr.com email account and cannot log-in to webmail

etphonehome
etphonehome Posts: 1 Rookie
in Email

I have an old rr.com that is connected to my parent's spectrum account. I have recently opened my own spectrum account (not connected to the rr.com email). I cannot reach webmail for the old rr.com email account on spectrum.net and get this error - "The info you entered doesn't match our records. Please try again or select Forgot Username or Password. For help signing in, visit spectrum.net/username. IDID-3104." I am using the correct password. I do not know what to use to reset the account since I have intermittent access to my email via IMAP and the forget password option does not recognize my rr.com email address ("The info you entered doesn’t match our records. Please try again, or choose a different method to confirm your account. IDIR-1023.") Is there another way to get to webmail on my rr.com email or transfer the rr.com email address to my personal spectrum account so I can log-in?

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Best Answer

  • Jilliana_M
    Jilliana_M Posts: 298 ✅ Verified Employee Moderator
    Answer ✓

    Hello @etphonehome,

    Welcome to our community page and thank you so much for bringing your concerns to our attention. We apologize for any frustrations this has caused. Using the information provided via the registrations process, I was able to access the account. Unfortunately, I do not see a road runner email address associated but would like to investigate further. Would it be possible for us to send you a private message to discuss further?

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