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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

Email access clients

TB9502
TB9502 Posts: 3 Novice
in Email

What is the status of ability to setup Spectrum email with a client? Webmail appears to work fine, but any other attempt to setup an account with Outlook, Thunderbird or Gmail does not work. None of the online information for setup works and even tech support at Spectrum is not able to help. At this point the only way to get Spectrum email is with a web browser. Is Spectrum moving away from supporting email as a service?

Answers

  • James_M
    James_M Posts: 5,604 ✅ Verified Employee Moderator
    edited August 18

    There's currently a known issue using our email service with Microsoft-based email clients which our engineers are working to resolve as soon as possible. Are you able to access email through spectrum.net?

  • TB9502
    TB9502 Posts: 3 Novice

    Yes, I am able to access my mail through Spectrum.net. However, would either like to get my Thunderbird client working again or setup Gmail so that I can forward the mail to another email provider that I am moving to. Long term using spectrum.net is just not going to be acceptable.

    Thank you for your reply.

  • TampaJonezy
    TampaJonezy Posts: 3 Novice

    This has been going on since 8/7. This is immensely frustrating for customers who want to use Outlook. The Spectrum Webmail app is a joke. What is an ETA for a fix for this "known" issue?

  • TB9502
    TB9502 Posts: 3 Novice

    I agree about the webapp. It used to be a little better, but now it seems just like a bare bones interface with really nothing other than to read your email. In addition, having to go through your Spectrum account to access it is kind of ridiculous. I just hope they can get it fixed so I can get the mail through Google.

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