Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Email access clients
What is the status of ability to setup Spectrum email with a client? Webmail appears to work fine, but any other attempt to setup an account with Outlook, Thunderbird or Gmail does not work. None of the online information for setup works and even tech support at Spectrum is not able to help. At this point the only way to get Spectrum email is with a web browser. Is Spectrum moving away from supporting email as a service?
Answers
-
There's currently a known issue using our email service with Microsoft-based email clients which our engineers are working to resolve as soon as possible. Are you able to access email through spectrum.net?
0 -
Yes, I am able to access my mail through Spectrum.net. However, would either like to get my Thunderbird client working again or setup Gmail so that I can forward the mail to another email provider that I am moving to. Long term using spectrum.net is just not going to be acceptable.
Thank you for your reply.
0 -
This has been going on since 8/7. This is immensely frustrating for customers who want to use Outlook. The Spectrum Webmail app is a joke. What is an ETA for a fix for this "known" issue?
0 -
I agree about the webapp. It used to be a little better, but now it seems just like a bare bones interface with really nothing other than to read your email. In addition, having to go through your Spectrum account to access it is kind of ridiculous. I just hope they can get it fixed so I can get the mail through Google.
0 -
Like others who have posted here, we have not been able to successfully send/receive using Thunderbird since around August 20th. Sometimes emails come through, then disappear. Often they don't come through at all. We can get email through Charter's webmail, but it's very inconvenient. After reviewing comments on this site and on Thunderbird's help forum, it appears that Charter is the problem, though Charter keeps saying that it's Thunderbird's problem. Has Charter elevated this to their engineering staff for evaluation? This needs to get fixed. It's apparently affecting many users.
0 -
This content has been removed.
-
This is also a problem with Thunderbird (desktop). I started a chat session and was told to contact the third party client support. Spectrum will not admit the problem is on their end.
I then called and spoke to a human. After some honesty, he admitted that there is still a problem some where in their back end servers. Anyone else thinking of switching ISP?
0 -
Also, some anecdotal evidenceβ¦It appears that if you run a VPN on your mobile phone or desktop and access email, the problems go away.
0 -
Been a problem with Apple mail every weekend so far, both desktop and iPhone, I can access webmail but will not down load on any of my IOS systems
0 -
For those trying to connect with Samsung phones - I have found that their Samsung email app works still. Seems to connect better that Outlook does at the moment. However that doesn't fix my Outlook on Windows issue. I can't stand to use the WebMail app. I hate every WebMail app out there including GMail and Microsofts Outlook WebMail! On another post some indicated switching from mobile.charter.net to mail.charter.net works. I may try that.
0 -
If Spectrum is not going to support email they need to say that and not leave paying customers hanging for months like this. This is crazy.
0 -
same problem here, tho' can't even get signed in to Thunderbird.
0 -
it is still a problem, why hasn't Spectrum seen this thread and said or done anything about it??
0 -
Just got confirmation from customer service through chat while trying to debug on multiple computers:
we dont use webmail anymore we now are having our customers to log intospectrum.net.we only support our portal for emails.0 -
I've had constant issues with Apple Mail since late August. But even before that, things haven't worked all that great for a long time. For example, sending is extremely hit and miss and usually doesn't work.
In my case, however, I think it stems from signing up with Charter long ago and setting up some alias accounts. At some point, Spectrum took over and made major changes, including having to have your email and internet account have the same username and password. Things have been pretty screwy since then. Unfortunately, I have too much banking and commercial accounts set up using "charter.net" to just abandon it.
I also do "tech support" for my aging Mom and in-laws who also have charter.net emails. They do NOT have any aliases set up and have no problems at all. So that's my guess - us older customers with charter.net aliases.
There is zero ways now to add, delete, or edit charter.net aliases.
For those, like me, that have to have your emails and don't want to set up a VPN or use cellular, try using Spectrum's POP servers. For whatever reason, those work with no issues. Not as convenient as IMAP, but they at least work. I have them set up in Apple Mail with a distinct name and enable them when I want to catch up.
0 -
@Engr : I'm guessing that β¦
- they do mean that legacic "webmail" subdomain portals have been shut down
- they don't mean that the U.I. you access via π β³ π βοΈ Check Email isn't webmail
- they do mean that they don't provide specific support for any third-party email client apps
- they don't mean that their email servers won't continue to support IMAP (or POP3) or SMTP for third-party email clients in accordance with IETF RFC's.
π https://www.spectrum.net/support/internet/how-to-use-spectrum-email π π
@Fraidy_6030 et al.: find the current alert titled "LEGACY EMAIL KNOWN ISSUE" high up
P.S.: @DanInDayton : I wouldn't advise people to switch from IMAP to POP3 or to follow fourth-party guidance even if there weren't known issues currently being worked on by the engineers but that's just me. I'm an unfrozen caveman. Your modern ways frighten and confuse me. Nothing more than a manifold measure of patience is advisable.
1 -
Just got confirmation from customer service through chat while trying to debug on multiple computers:
we dont use webmail anymore we now are having our customers to log intoΒspectrum.net.we only support our portal for emails.Just to clear up any confusion or miscommunication. As @HT_Greenfield pointed out, the webmail.spectrum.net portal was decommissioned earlier this year as a separate portal to access legacy email. The portal was merged into Spectrum.net, the same portal used to access your bill. This merge now allows Spectrum email, legacy Charter email and legacy TWC roadrunner email to be accessed in one location. We do only support our email platform, we do provide email settings to configure third party email access, we have never supported third party emails clients, you would need to contact the support channel for the email client being used for assistance with a third party client.
Let us know if you have any other questions or if you still need assistance. Thanks!
0
