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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
How do I reset the password for a legacy @twc.com account?
My @twc email account started getting signup notifications for services I don't use, and my password stopped working before I could get it reset. I assume someone else reset it and is using it. When I try to reset my password on spectrum.net/recover, the system keeps finding my @spectrum.net account and asking if I want to login or reset the password on that account, even when I use the specific @twc.com email address to confirm my account. The automated help line directs me back to the website.
Is there another way?
Best Answer
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Hello @NukeDraco
Welcome to our community! I do see that because of the suspicious activity, the email was locked on our end until the password is reset. Since you're experiencing issues with the email login being found to do that reset, if you call in to 855-707-7328, our agents can ask you some security questions and send a link to reset the password.
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