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How do I reset the password for a legacy @twc.com account?

NukeDraco
NukeDraco Posts: 1 Rookie
in Email

My @twc email account started getting signup notifications for services I don't use, and my password stopped working before I could get it reset. I assume someone else reset it and is using it. When I try to reset my password on spectrum.net/recover, the system keeps finding my @spectrum.net account and asking if I want to login or reset the password on that account, even when I use the specific @twc.com email address to confirm my account. The automated help line directs me back to the website.

Is there another way?

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Best Answer

  • Renee_T
    Renee_T Posts: 1,085 ✅ Verified Employee Moderator
    Answer ✓

    Hello @NukeDraco

    Welcome to our community! I do see that because of the suspicious activity, the email was locked on our end until the password is reset. Since you're experiencing issues with the email login being found to do that reset, if you call in to 855-707-7328, our agents can ask you some security questions and send a link to reset the password.

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