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Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
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Dc.rr.com not working

Dasquint
Dasquint Posts: 3 Novice
in Email

Hi

I am currently vacationing in Europe and all of my dc.rr.com email accounts are saying my passwords are incorrect. All ok with mail accounts. Any ideas? It has worked until Oct 1.

Best Answer

  • William_M
    William_M Posts: 1,811 ✅ Verified Employee Moderator
    Answer ✓

    Hi @Dasquint, welcome to our community! Unfortunately it looks like your emails were locked due to unusual activity detected, likely you logging in while out of the country. You will need to reset the passwords before you can access them again, you may need to wait until you return to do this as access to our website from international connections is restricted to the USA.

Answers

  • Dasquint
    Dasquint Posts: 3 Novice

    Wow! Well that’s unfortunate! I am here for thee weeks. Did not have any problem in the UK.

  • Dasquint
    Dasquint Posts: 3 Novice

    William M. Thanks for your information!

  • William_M
    William_M Posts: 1,811 ✅ Verified Employee Moderator

    You're welcome. I'm very sorry for the inconvenience.

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