Issues logging into legacy tampabay.rr.com account using the web.

ThatLadyT
ThatLadyT Posts: 1 Rookie

Hi! I hope I can get some help. I can't log into the legacy tampabay.rr.com account I have using the web login here at Spectrum. It worked when I first got it moved over, but now it says:

The info you entered doesn't match our records. Please try again. If you have Cox.xom sign-in info, please enter your Cox user ID and password. IDID-3140.

It works fine on my ipad and I am able to check mail there, but I want to be sure I can always access it here on the web just in case. And- I do not want to reset the password in an attempt to fix it because I am worried it would make me lose access entirely. I saw where another gentleman was helped here and some powers-that-be linked his rr.com account back to him so I hope mine is as simple a fix.

Thanks for any help!