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Can not play a music channel 24/7, why?
I like to play channel 942, Soundscapes 24/ 7. Use to do this all the time ever since I signed up with Spectrum. Approximately 8 months ago, this convenience/ service stopped. Now I can only play the channel for approximately 4 to 5 hours before the channel turns off. I then have to turn my cable box off and then on in order for the channel to come back playing. I have gone through numerous trouble call phone conversations, several technician visits with cable box change outs, nothing has worked. No one with spectrum has come up with any answers, explanations, or resolutions. It is very frustrating to pay for a service that appears to be defective. Personally I feel someone made an equipment upgrade at the transmitting center my service comes from which now prohibits 24/7 playing, but no one knows of it or at least won't admit it. But someone has done something, because it did not use to be this way. Any suggestions, ideas, or information?
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Answers
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Good morning, @MrMark ! Welcome to the Spectrum Community.
I do apologize for the frustration and what appears to be mixed messages/lack of information on our part. I will be glad to help. When you say it "turns off" after 4-5 hours... does the screen go black? Visuals but no audio? The box turns off altogether?
Thanks for bring this to our attention,
Randy
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The power saving mode was already turned off. But thank you for responding.
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Randy,
The screen goes blank. Seems there was a code showing, but I don't seem to have a notation of it. The box is still on when this occurs. I simply turn the box off and then back on and with in a few seconds the channel is displayed, playing. I know when this issued began, I shared that code with everyone else who has been involved in this issue.
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1) Yes. Even the technical support and visiting technicians assured that all settings were set accordingly.
2) Just the box ( the box is still powered on when incident occurs. I have to turn box off and then back on in order to get the channel back up on the tv screen.)
3) Model: Sprectrum110-A
4) 30736
5) Yes. ( I have the I-Guide). Technicians have swapped my box twice.
6) the remote was a silver remote originally. But the problem showed up and remotes & boxes were changed out, twice. Unfortunately the problem is still there.
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Hey @MrMark
Thanks for following up. Seeing that this is happening regardless of the box it is either an issue with the Music Choice service or could it possibly be with your TV settings? Have you ever noticed this happening on other channels that aren't Music Choice?
Randy
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I don't really understand what you mean by "clock box". I know there is no visible time indicator on my box to view.
As for the idea of setting on another tv channel and see if it cuts off, I've not done that. I will try that and let you know what happens. On our other box, we have played a news channel all day and into the evening and haven't seen it go off or any indicator asking us if we want to continue watching as on Netflix.
Netflix has been the only channel that we have watch and it wanted to confirm if we were still watching after a long period of watching.
Back in touch in a couple of days.
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Well I have some interesting results to present.
1) I switched to a regular station watching a series ( North Woods Law). Started at 11am and left on that channel until 9pm ( same day). Transmission did not go off, stayed on the entire time.
2) On the next day I switched to a different Music Choice channel ( 941/ Songs of the season). I started playing this station at 2pm. I turned off this station at 9pm. Transmission did not turn off, it stayed playing during this time period.
So it seems the problem lies with channel Music Choice channel 942 Soundscapes specifically.
I await to hear your thoughts and/or next steps.
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Thanks so much for testing it! One last question :)....when you start the stream over it starts right away but does it start with the same song each time? I am wondering if that channel has only five hours of content and for some reason it isn't looping.
Randy
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I have not recognize the same song when it starts back up. I do recognize that I have heard some of the same songs many times over. I have found favor with some more than others.
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Well I'm glad that a little more research has seem to narrow down the possible problem. Will you be notifying Spectrum of this issue and get the ticket started? Will someone contact me once a final determination of the problem is discovered and if it can be addressed?
1) FYI- we actually utilize this music in a more therapeutic manner for my wife & I and one pet we have. My wife & I play this music at night to help us sleep. During the day, we have a cat that has a mental illness similar to being bi-polar. When we started playing this music 24/7, she would go sleep in the same room. We strongly believe since she has been sleeping to this music also, it has helped her tremendously in how reactive she has become compared to before. I know that sounds weird, but you would have to know this cat!
2) I also noticed a $100 credit applied to my account. I assume you had something to do with that & I just wanted to say, thank you, that was very nice. You both have been very understanding in addressing this issue & it would be nice through our efforts, this was/ could be fixed. I guest at this point, only time will tell. Again, thank you for your assistance in this matter.
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Just a suggestion, but have you tried the spectrum app with Roku or Apple TV or a smart phone to see if that music channel will keep playing after 4 hours?
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